Refund policy

30-day returns. You can return most items within 30 days of delivery if they are unused and in their original condition and packaging.

How to return. Contact us with your order number and the item(s) you want to return. We will reply within one business day with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Refunds. After we receive and inspect your return, we refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Damaged, defective or incorrect items. Let us know within 7 days of delivery and include a photo. We'll replace the item or refund you in full, including shipping; in most cases you won't need to return it.

Return shipping. For change-of-mind returns, the customer pays return shipping. We cover return shipping for damaged, defective or incorrect items.

Non-returnable items. Opened beauty, skin care and personal care products; earrings, underwear and swimwear (for hygiene reasons); gift cards.

Cancellations. Contact us within 12 hours of placing your order to change or cancel it.