30-day returns
You can return most items within 30 days of delivery if they're unused, in their original condition and packaging.
How to start a return
- Contact us through our contact page with your order number and the item(s) you'd like to return.
- We'll reply within one business day with return instructions and the return address. Please don't send items back without contacting us first; parcels sent without instructions can't be matched to your order.
- Once we receive and check your return, we'll refund you to your original payment method. Refunds usually show up within 5–10 business days, depending on your bank.
Damaged, defective or wrong items
Tell us within 7 days of delivery, with a photo of the problem. We'll send a replacement or a full refund, including shipping, and in most cases you won't need to send the item back.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or incorrect items, we cover it.
Items that can't be returned
- Opened beauty, skin care and personal care products
- Earrings, underwear and swimwear, for hygiene reasons
- Gift cards
Cancellations
Need to change or cancel? Contact us within 12 hours of placing your order. After that, your order may already be with our fulfilment partner, and we'll help you with a return once it arrives.